Shipping Policy

Introduction

At Pura, we aim to make your smart fragrance journey seamless from order to delivery. This Shipping Policy outlines our commitments to fulfillment speed, delivery timelines, shipping costs, and package handling—ensuring transparency for every order placed through puraoutlet.com. By purchasing our products or subscribing to our services, you acknowledge and agree to the provisions below.

1. Shipping Coverage & Currency

  • Global Reach: We offer shipping to locations worldwide, with consistent delivery standards regardless of destination. No separate domestic or international shipping distinctions apply to our delivery timelines.
  • Currency Consistency: All shipping-related charges (if applicable) are displayed and processed in USD, aligned with our standard payment currency.

2. Shipping Costs & Eligibility

  • Free Shipping Guarantee: Every order—whether one-time purchases (diffusers, individual refills) or subscription refills—qualifies for free standard shipping with no minimum purchase requirement. This applies to all destinations and order sizes.
  • Expedited Shipping: For faster delivery, expedited shipping options are available at checkout. Pricing varies by destination and will be clearly displayed before you complete your order.

3. Order Fulfillment & Delivery Timelines

We prioritize efficient processing to get your Pura products to you as quickly as possible:

3.1 Fulfillment Period

  • All orders are processed and prepared for shipment within 1-3 business days of order confirmation. This includes verifying payment details, checking product availability, and packaging items securely.
  • Subscription refills follow the same fulfillment timeline: we begin processing your monthly refill 1-3 business days before your scheduled delivery date to ensure on-time arrival.

3.2 Delivery Windows

  • Standard Delivery: Expect your order to arrive within 6-12 business days from the date of shipment, regardless of your location.
  • Expedited Delivery: Delivery times for expedited shipping are reduced by 3-5 business days (e.g., 3-7 business days from shipment) depending on your destination. Exact timelines are provided at checkout.
  • Delivery Windows: We provide estimated delivery windows (e.g., October 15-21) in your order confirmation email, similar to industry best practices for clear expectations. You can track updates to this window via your account or shipment tracking link.

4. Order Tracking

  • Tracking Notifications: Once your order ships, we’ll send a confirmation email with a unique tracking number and link to monitor your package’s progress in real time.
  • Track via Account: Log into your puraoutlet.com account to view all active and past shipments, including current location and estimated delivery date.
  • Address Updates: If you need to modify your shipping address, contact service@puraoutlet.com within 24 hours of order placement. We cannot guarantee address changes after fulfillment has begun.

5. Packaging & Product Protection

  • Secure Packaging: All Pura products are packed in durable, protective materials to prevent damage during transit. Smart diffusers include shock-absorbent padding, and fragrance refills are sealed in leak-resistant containers to preserve quality.
  • Sustainability Focus: We use recyclable packaging materials where possible, balancing protection with environmental responsibility—aligning with industry efforts to reduce shipping-related waste.

6. Shipping Exceptions & Limitations

  • Carrier Delays: While we strive to meet all delivery windows, delays may occur due to factors beyond our control (e.g., weather, customs processing, carrier disruptions). We will notify you of significant delays and assist with tracking or resolution, but we do not issue refunds for delivery delays alone (consistent with our Refund Policy).
  • Undeliverable Packages: If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will contact you to resolve the issue. You may opt for a reshipment (free of charge) or a full refund.
  • Customs & Duties: For international shipments, you are responsible for any customs duties, taxes, or fees imposed by your local authorities. We do not collect these charges at checkout, so please check your country’s import regulations before ordering.

7. Subscription-Specific Shipping Terms

  • Automatic Delivery: Subscription refills ship automatically according to your selected frequency (e.g., monthly). You can adjust your delivery schedule via your account at any time—changes apply to the next scheduled shipment.
  • Skipping Deliveries: If you want to pause a subscription refill, log into your account or contact us at least 4 business days before your scheduled fulfillment date to avoid shipment.
  • Combined Shipping: If you place a one-time order while an active subscription is pending, we may combine shipments to reduce environmental impact, with no impact on delivery timelines.

8. Shipping for Returns & Replacements

  • Return Shipping: For eligible returns (per our Refund Policy), you are responsible for return shipping costs unless the return is due to our error (e.g., defective item, wrong order). In such cases, we will provide a prepaid shipping label.
  • Replacement Shipments: Defective or incorrect items qualify for free replacement shipping. We will ship your replacement within 1-3 business days of approving your claim, with the same delivery timelines as standard orders.

9. Contact Us

If you have questions about your shipment, need to update your address, or want to resolve a delivery issue, reach out to our support team:
  • Address: 431 Diamond Street, San Francisco, California 94114, United States
  • Website: puraoutlet.com (visit the “Support” tab for tracking tools and FAQs)
We’re committed to ensuring your Pura products arrive safely and on time—because great scent experiences shouldn’t wait.