Terms of Use

Introduction

These Terms of Use ("Terms") govern your access to and use of puraoutlet.com ("Website"), Pura smart home fragrance diffusers, associated mobile applications (if applicable), and all related services (collectively "Services") provided by Pura ("we", "us"). By accessing or using any of our Services, you ("User") acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and Terms of Purchase.

1. Eligibility & Account Creation

  • Eligibility: You must be of legal age to form a binding contract to use our Services. By creating an account, you confirm that all information provided is accurate, complete, and up-to-date.
  • Account Responsibility: You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities conducted under your account. Immediately notify service@puraoutlet.com of any unauthorized account use or security breach.
  • Account Restrictions: You may not transfer, lend, or share your account with any third party. We reserve the right to suspend or terminate accounts for fraudulent, unauthorized, or violating use.

2. Permitted Use of Services

You agree to use our Services only for lawful purposes and in compliance with these Terms:
  • Website Use: You may access the Website to browse products, manage orders, update account information, and utilize subscription services. You may not use automated tools (e.g., bots, scrapers) to access or extract data from the Website without prior written consent.
  • Smart Device Use: You must operate Pura smart diffusers in accordance with included user manuals and safety guidelines. You acknowledge that device functionality requires internet connectivity and may be affected by third-party network conditions.
  • Subscription Integration: If using subscription services, you authorize us to access your account data to fulfill automatic refills, apply 20% savings, and send service updates as outlined in the Terms of Purchase.

3. Prohibited Conduct

You shall not engage in any of the following activities when using our Services:
  • Violating any applicable laws, regulations, or third-party rights;
  • Uploading, transmitting, or sharing false, harassing, defamatory, or obscene content through our Website or support channels;
  • Tampering with, modifying, or reverse-engineering Pura smart devices or the Website’s source code;
  • Interfering with the security or functionality of our Services, including introducing malware or unauthorized software;
  • Using our Services to infringe on our intellectual property or that of third parties;
  • Reselling, renting, or distributing Pura Services or devices for commercial purposes without authorization.

4. Intellectual Property Rights

  • Ownership: All content on the Website (including text, images, logos, and product designs), Pura device software, and fragrance formulations are protected by copyright, trademark, and other intellectual property laws. These assets belong exclusively to Pura or our licensors.
  • Limited License: We grant you a non-exclusive, non-transferable license to use our Services and devices for personal, non-commercial purposes only. No license is granted to reproduce, modify, or distribute our intellectual property without explicit written permission.
  • User Content: Any feedback, suggestions, or ideas you submit about our Services become our property, and we may use them without restriction or compensation.

5. Service Availability & Modifications

  • Service Changes: We reserve the right to modify, suspend, or discontinue any part of our Services (e.g., Website features, device functionality) at our discretion, with reasonable notice when feasible. We are not liable for service interruptions due to maintenance, technical issues, or circumstances beyond our control.
  • Third-Party Services: Our Services may include links to third-party websites (e.g., payment processors, shipping providers). We do not endorse or control these third parties, and we are not liable for their content or services.

6. Data & Privacy

  • We collect and use your data in accordance with our Privacy Policy. By using our Services, you consent to data collection practices such as device performance tracking (e.g., battery status, fragrance usage) to improve product functionality and customer experience.
  • We will not share your personal data with third parties except as outlined in the Privacy Policy, including for service fulfillment or legal compliance.

7. Subscription-Specific Terms

  • Automatic Renewal: For subscription services, your account will be automatically charged monthly (with 20% savings applied) unless you cancel. Cancellations can be made via your account or by contacting service@puraoutlet.com, and take effect after the next scheduled delivery.
  • Subscription Changes: You may adjust fragrance preferences, delivery frequency, or payment methods in your account settings. Changes apply to subsequent subscription cycles.

8. Disclaimers & Limitation of Liability

  • Service As-Is: Our Services are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Limitation of Liability: We shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our Services (e.g., lost profits, device downtime). Our total liability for any claim shall not exceed the amount paid by you for the affected Service or device.
  • Third-Party Risks: We are not responsible for damages caused by third-party factors, such as internet outages, payment processor errors, or unauthorized access due to your negligence.

9. Termination

  • User Initiated: You may terminate these Terms by discontinuing use of our Services and deleting your account.
  • Our Right to Terminate: We may terminate or suspend your access to Services immediately for violation of these Terms, fraudulent activity, or if continued service is unlawful. Upon termination, you must cease using all Services and return any borrowed or unreturned products.

10. General Provisions

  • Changes to Terms: We may update these Terms to reflect service changes or legal requirements. Updates will be posted on the Website, and your continued use of Services after updates constitutes acceptance.
  • Governing Language: These Terms are governed by the English language. Any translations are for convenience only and do not modify the original Terms.
  • Dispute Resolution: In the event of a dispute, please contact service@puraoutlet.com first to seek an amicable resolution.

Contact Us

For questions or concerns about these Terms of Use, reach out to our support team:
  • Address: 431 Diamond Street, San Francisco California 94114, United States