Terms of Purchase

Introduction

These Terms of Purchase ("Terms") govern all purchases of Pura smart home fragrance diffusers, fragrance refills, and subscription services (collectively "Products/Services") made through puraoutlet.com ("Website") by you ("Customer"). By placing an order or subscribing to our services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and any additional product-specific terms.

1. Order Acceptance & Formation

  • Order Submission: When you place an order on our Website, you submit a binding offer to purchase the selected Products/Services. All orders are subject to our acceptance, which we confirm by sending an order confirmation email to your provided address.
  • Order Modification/Cancellation: We strive to process orders quickly (within 1-3 business days for fulfillment), so modifications or cancellations may only be requested within 24 hours of order placement. Contact service@puraoutlet.com for assistance—we cannot guarantee changes once fulfillment has begun.
  • Pricing & Availability: All prices are listed in USD and include applicable taxes. We reserve the right to correct pricing errors, and we will notify you promptly if a pricing discrepancy affects your order. If a Product is unavailable after order confirmation, we will issue a full refund and notify you of the cancellation.

2. Payment Terms

  • Payment Methods: We accept major credit cards and other secure payment options through our certified third-party payment processors. We do not store complete payment credentials.
  • Payment Authorization: By placing an order, you authorize us to charge the full amount (including applicable fees) to your selected payment method. For subscriptions, you authorize recurring monthly charges for refills (with 20% subscriber savings applied) until cancellation.
  • Payment Disputes: Contact us immediately at service@puraoutlet.com if you believe a payment was processed in error. We will investigate and resolve disputes promptly, in compliance with applicable payment regulations.

3. Shipping & Delivery

  • Fulfillment & Timelines: Orders ship within 1-3 business days of confirmation. Standard delivery takes 6-12 days; expedited delivery options are available at checkout for faster receipt.
  • Shipping Responsibility: We provide free shipping on all orders. Risk of loss or damage to Products transfers to you upon delivery. You may track your order status via the link in your confirmation email or by logging into your Website account.
  • Delivery Issues: If your order is lost, damaged, or incorrect, notify us within 7 days of delivery. We will arrange for replacement or refund at our discretion, provided you submit photos of the issue (if applicable).

4. Returns & Refunds

  • Return Eligibility: We offer a 60-day return policy for unused, undamaged Products in their original packaging. Used diffusers or opened fragrance refills are not eligible for return unless defective.
  • Return Process: To initiate a return, contact service@puraoutlet.com with your order number. We will provide a return authorization and instructions. Return shipping costs (if any) are the Customer’s responsibility unless the return is due to our error.
  • Refund Processing: Refunds are issued to the original payment method within 5-10 business days of our acceptance of the returned Product. We reserve the right to deduct restocking fees only for Products returned in non-original condition.

5. Subscription Services

  • Subscription Terms: Subscriptions provide automatic monthly deliveries of fragrance refills with 20% savings. You may adjust fragrance selections, delivery frequency, or cancel your subscription at any time via your Website account or by contacting service@puraoutlet.com.
  • Billing & Cancellation: Subscriptions renew automatically monthly. Cancellations take effect after the next scheduled delivery—no refunds are provided for partial subscription periods. We will notify you of upcoming renewals and billing dates.
  • Subscription Changes: You may update your payment method, shipping address, or fragrance preferences in your account settings—changes apply to the next scheduled delivery.

6. Product Warranty & Liability

  • Limited Warranty: Pura smart diffusers are covered by a limited warranty against manufacturing defects for 12 months from purchase. Contact us for warranty claims, which require proof of purchase.
  • Limitation of Liability: We are not liable for indirect, incidental, or consequential damages arising from Product use or service delays. Our total liability for any claim related to your order is limited to the purchase price of the affected Product.
  • Product Use: You agree to use Pura Products in accordance with included instructions. We are not responsible for damages resulting from improper use.

7. General Provisions

  • Changes to Terms: We may update these Terms to reflect service changes or legal requirements. Updates are posted on our Website, and your continued use of our Services after updates constitutes acceptance.
  • Dispute Resolution: In the event of a dispute, we encourage you to contact us first at service@puraoutlet.com to seek a resolution.
  • Governing Language: These Terms are governed by the English language—any translations are for convenience only and do not modify the original Terms.

Contact Us

For questions about these Terms of Purchase, contact our customer support team:
  • Address: 431 Diamond Street, San Francisco California 94114, United States